Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.
Role Description
As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.
RESPONSIBILITIES:
End-to-End Trip Planning : Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards
Client Relationship Management : Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service
Destination & Product Expertise : Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations
Supplier & Partner Coordination : Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services
Team Collaboration : Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences
Passion for Travel : Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
Operational Excellence : Maintain organized records in CRM systems and ensure flawless execution of all travel logistics
Collaboration & Growth : Work closely with your team to enhance service offerings and contribute to Marchay’s continued success
REQUIREMENTS:
Location : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
Experience : Minimum 2+ years in luxury travel planning, either as an independent advisor or within a company setting
Highly Organized : Comfortable managing 30-40 trips at once, ensuring seamless execution
Tech-Savvy : Proficient in CRM systems, itinerary tools, and managing large amounts of travel data
Client-Focused : Ability to deliver an exceptional, personalized travel experience with professionalism and ease
Industry-Smart : Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
Bonus Skills : Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise
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